Technical Support Walkin on 29th Jul and 30th Jul | 0 - 1 yrs | Dell International Services India Private Limited | Gurugram

Qualification

Graduate

Experience

0 - 1 yrs

No of Openings

1

Work Location

Gurgaon

Role Overview: 

The Technical Support Technician provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.

Key Responsibilities: 

Solves moderately complex customer issues on any product.

Provides Technical support in the inbound or outbound contact center.

Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing.

Routes customers when appropriate to proper support queues.

May identify opportunities for process improvements that contribute to the achievement of business metric goals.

Solves problems consistently and completely with minimum supervision.

Partners with team members to obtain resolutions to complex technical issues.

First point of contact for customer escalations.

Performs quality audits.

Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.

Prioritizes daily activities based on complexity

and escalates the issues to the next level

Solves basic problems for customers and attempts to resolve more complex issues

Understands support technologies

Essential Requirements : 

Fluent communication skills

Time management skills

Knowledge of job associated database, software and documentation

Problem-solving skills

Results driven

Strong technical aptitude and troubleshooting skills

Qualifications

Any graduate 0-1 year of relevant work experience required

Undergrad with 1 year of relevant work experience required

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills, thorough telephone functional skills & email etiquettes

Excellent spoken and written English

Ability to handle stressful situations.

Goal/Career oriented and self-motivated

Benefits: 

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

Address

Time:From 12:00pm to 3:00pm

Venue: Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

Contact

Website:View company website