Technical Support Walkin on 25th Jul and 26th Jul | Dell International Services India Private Limited | Gurgaon

Qualification

Graduate

Experience

0 - 4 yrs

No of Openings

1

Work Location

Gurgaon

Technical Support Technician

Job Description

Supports Dells products and services (via telephone, web or e-mail) to specified customer/partner segments and is responsible for ensuring a positive customer experience. Understands the administrative and operational requirements of the job.

Demonstrates good judgment in analyzing information to make routine decisions.

Responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.

Has good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services

Should have excellent communication skills should be able to carry out effortless conversation in English, good convincing skills

Understand the need of the customer & provide the suitable solution to customers issue in terms of repair services/warranties.

Learning of Dell technology, products, and services and should be able to identify how these products and services align to customer needs.

Responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products

Should be compliant to and adhere to process design as per the management decision.

Cooperates and collaborates with colleagues, cross- functionally, to support the technical solution process.

Understands the administrative and operational requirements of the job.

Demonstrates good judgment in analyzing information to make routine decisions.

Follows up with occasional ownership issues/outbound calls.

Requirements 

Graduate Fresher to 4+ year of relevant work experience required

Undergrad with 1 year of relevant work experience required

Should be willing to work in shifts in a 24 x7 work environment

Should be residing within Transport Boundaries

Excellent telephone soft skills, thorough telephone functional skills & email etiquettes

Excellent spoken and written English

Ability to handle stressful situations.

Goal/Career oriented and self-motivated

Preferences 

Good Knowledge of PC Hardware/Software for desktop & portable systems

Very Good Solutions Positioning Skills

Any relevant Certification/Qualification.

**Note - Please carry a resume & valid Govt. ID proof

Address

Time:From 12:00pm to 3:00pm

Venue: Dell International Services, Vipul Tech Square, Opposite Central Park, Sector Road, Sector - 43, Gurgaon - 122002

Contact

Website:View company website