KDP Support Analyst Walkin On 31st Jul | 0 to 3 yrs | Amazon Development Centre (India) Pvt. Ltd | Hyderabad / Secunderabad

Qualification

Graduate

Experience

0 to 3 yrs.

Salary

INR 3,00,000 - 3,50,000 PA

Work Location

Hyderabad / Secunderabad

Job Description

Eligibility
Freshers or candidates with 0-3 years of work experience can apply 
Immediate Joiners only
Any Graduation, Graduation completion is Mandatory 
Candidate pursuing Graduation or awaiting results will not be eligible to apply 
Candidates from BPO Background are preferred Shifts: Complete Night Shift 
Valid ID proof needed: Carry a valid photo identification proof (Driver License, Aadhar Card, Pan Card or any other Government recognized photo identification) Documents to Carry:
2 copies of Resume (Mandatory)
Pan Card (Mandatory) Photo Copies
Provisional Certificate and/or Degree Certificate (Mandatory) Photo Copies
2019 Passouts Please carry all semester mark sheets along with the internet copy of your final semester results (Mandatory) Photo Copies

Job Description
Excellent written and verbal communication skills required.
Process and respond to phone calls and emails received from publishers.
Work on developing personalized responses for publisher questions.
Must be able to interact with external parties like customers and suppliers comfortably. 
Investigate payment concerns brought up by customers.
Route payment concerns to Accounts Payable.
Reprocess stuck books through the system.
Route issues and bugs that need engineering expertise to the development teams.
Remove certain content as it is identified by the QA team and notify vendors that their content has been removed.
Maintain and improve a knowledge base with unique vendor requests and their solutions.
Work with customer service manager in documenting process flows.
Should be willing to work in night shifts and over the weekends.

Preferred Qualifications 
Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to authors.
Basic familiarity with web technologies and HTML is highly desirable.
Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
College graduates.
Kindly acknowledge this mail and confirm your participation at the earliest. Please ignore this email if this is not intend to you or not of your interest

Address

• Walkin Time:From 10.00 Am to 02.00 Pm
• Venue:Amazon Development Center Ground Floor, Building No. H03, Avance Business Hub, Phoenix Infocity Private Limited, IT/ITES SEZ, Survey No 30(P), 34(P), 35(P) & 38(P), Gachibowli Village, Serilingampally Mandal,



Contact

• Website:Veiw Company Website